Shipping Policy

Effective Date: 01 Jan 2025

At FRM Merchandize, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy provides important details about our shipping processes, rates, and timelines.

1. Order Processing

• • Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times and costs vary based on the shipping method selected at checkout and your location.

• • Standard Shipping: Estimated delivery within 5-7 business days.

• • Expedited Shipping: Estimated delivery within 2-4 business days.

• • International Shipping: Delivery times vary by destination, typically 10-20 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.

3. Shipping Rates

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping fee will be displayed at checkout before you confirm your purchase.

• • Free Shipping: We offer free standard shipping on orders over [99$] for domestic customers.

• • Additional fees may apply for expedited shipping or international deliveries.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and instructions to monitor the progress of your shipment. Tracking information may take up to 24-48 hours to update after shipment.

5. International Shipping

• • Customs and Duties: International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

• Delays: Customs processing times can vary, and we are not responsible for delays caused by customs clearance.

6. Address Accuracy

• • Customers are responsible for providing accurate shipping addresses.

• • FRM Merchandize is not liable for orders lost or delayed due to incorrect or incomplete address information. 

• If a package is returned to us due to an incorrect address, we may require an additional shipping fee to resend the order.

7. Lost or Delayed Shipments

• • If your order is delayed or appears lost, please contact us at info@frmmerchandize.com with your order number. We will work with the shipping carrier to resolve the issue.

• • FRM Merchandize is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.

8. Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

1. 1. Contact us within 7 days of receiving the shipment at info@frmmerchandize.com.

1. 1. Provide your order number, a description of the issue, and photos of the damaged or incorrect items.

1. 1. We will arrange for a replacement or refund based on the situation.

9. Changes to Orders

• • Once an order is placed, modifications (such as address changes or item adjustments) may not be possible. Please contact us immediately at info@frmmerchandize.com if you need assistance.

• • We will do our best to accommodate changes, but they are not guaranteed.

10. Contact Us

For any questions or concerns regarding shipping, please contact us:

• • Email: info@frmmerchandize.com

• • Response Time: We strive to respond within 24-48 hours.

Thank you for choosing FRM Merchandize. We appreciate your trust in us and are committed to ensuring your orders reach you safely and on time.